Have A Question?
Always consult the FAQ or contact us, using the forms in the main menu.
All LEDs are equipped with extra strong double-sided white tape. There is a blue plastic film covering the top of the white tape. If you have pulled the blue plastic film off, and it is sticky/white, this means you have pulled the tape off the LEDs. Reattach the tape, and try pulling off the blue plastic film.
Please make sure you have followed the instruction manual provided.
If the white control box or the power supply are not supported and are pulling on the Fancy LEDs, this will cause them to fall. You may require a new double-sided adhesive if your lights have fallen to the ground already as the dust/dirt will reduce its effectiveness. Make sure that when you peel the plastic film off the adhesive, the LED strips are sticky, not the film itself that you just removed. If the plastic film is sticky then you have removed it from the Fancy LEDs and you may require a new double-sided adhesive.
Really easy to fix, click here.
Refunds & Exchanges
If you have made a mistake, we can try to refund your order with 1 hours of placing. As after 1 hour, your order has likely started to be processed. Please be careful when placing in your order.
We do not accept change of mind refunds. If you receive your LEDs and decided you want a different type, we cannot provide a refund. We offer full replacements for any issues and faults that may occur within the first 30 days. Please send a video of the issue to our support team. We do not offer refunds if the instructions have not been followed, i.e. connecting the LEDs into an incorrect layout, or placing LEDs high on a wall and not supporting the power adaptor.
If you deviate from the instructions, we will not refund you.
Please send us an email, and attach a video of the issue you are describing.
We do not allow change of mind exchanges.
If we assess your order and find a malfunction we will replace the item causing the issue, completely for free. If you have an issue, please send us an email, and attached a video of the issue. However, please consult the FAQ first
Feeling unsure about something? Please contact us, we would love to help you. We'll get back to you in 1-2 business days with every bit of information you need, so please ask any question. We are here to help. Use our email:
firstname.lastname@example.org or click here
Make sure to describe you question in as much detail as possible.