General

General information about an array of topics.

What are the best settings for brightness, diffusion, and speed?

For the best general all-around use of your Fancy Sync Box, we recommend the following settings:

  • Brightness: 100%
  • Diffusion Mode: Medium
  • Diffusion Speed: 65%

The diffusion mode adjusts the number of colors detected per side. Low allows 1 color per side on your TV, medium allows 3 to 5 colors per side, and high permits as many colors as the LED strip allows per side (based on your TV). Diffusion speed determines how quickly the LEDs transition from a color to off when no color can be produced. For example, if the diffusion speed is set to 100% and a torch is turned off, the LEDs will turn off instantly. If the diffusion speed is set to 50%, there will be a slight delay in the transition, reducing flickering and providing a smoother transition.

What is RGBW?

RGBW(Red, Green, Blue, White) LED strips add a dedicated white LED, allowing for more accurate white tones and a broader range of colors compared to RGB strips.

What is RGB?

RGB(Red, Green, Blue) LED strips use three colors to create a wide spectrum of colors by blending different intensities of red, green, and blue light.

Is there ARC and eARC compatibility?

ARC is fully compatible with all Fancy Sync Box models, enabling Dolby Atmos support. The Fancy Sync Box also works with eARC ports on your TV by maintaining separate connections. For example:

  • HDMI Device > Fancy Sync Box > TV
  • Soundbar > TV eARC port

All sound from your HDMI devices will be routed to your soundbar.

See AVR and soundbar setup diagrams.

AVR and Soundbar Setups

Please refer to our setup options and diagrams for AVRs and soundbars in their recommended layouts.

I have not received my order confirmation emails?

Please check your junk mail folder. SMS and email confirmations are sent at every step of the way, specifically:

  • When you make the initial purchase
  • When your order has been processed with a tracking number
  • When your order is about to be delivered
  • When your order has been delivered

Please note that tracking numbers are sent after 1-3 business days. Business days are weekdays, not weekends or public holidays.

What devices are compatible with the Fancy Sync Box?

A HDMI device is required for the LED syncing. Almost all HDMI devices are compatible, including:

  • PS5 / PS4 / PS4 Pro
  • Xbox Series X & S / Xbox One X & S
  • Nintendo Switch
  • Apple TV (All generations)
  • Amazon Fire Stick 4K / Fire TV Stick Lite
  • Google Chromecast 4K
  • Roku Stick / 4K Stick
  • NVIDIA Shield TV / Pro
  • Xiaomi TV Stick 4K

How do I setup the Fancy Sync Box?

Please watch the setup video and follow the instructions carefully.

Watch here.

My HDMI device only has 1 port, how do I connect it?

The Fancy Sync Box serves as a bridge between your compatible HDMI device and your TV or monitor. It features two HDMI ports for connecting your devices:

  • HDMI input slot: Connect your PS5, Xbox, Apple TV, or similar device.
  • HDMI output slot: Connect your TV or monitor.

For instance, with a PS5, the connection setup would be:

PS5 → Fancy Sync Box → TV

This configuration ensures proper syncing with the LEDs.

Watch the setup tutorial.

My order has been lost or stolen?

Whether or not you selected ParcelSafe Cover at checkout will affect your eligibility to make a claim for a lost or stolen parcel. If you did not opt for ParcelSafe Cover, you might not be eligible for a replacement or refund. We recommend checking any security camera footage at the time of delivery and providing this to your local police department.

For more details regarding ParcelSafe Cover, please visit the Shopping with Fancyleds page. If you have Package Protection, please contact us for assistance.

Does the Fancy Sync Box work with sound while the TV is off?

The Fancy Sync Box will function with the TV turned off, but only the sound mode and scene mode will be available.

What's the best sync box for me?

Step 1: Find your TV model/serial number. This information is usually located on a label on the back of your TV or in the TV manual. Your TV model will often contain your TV size, so you will know which size Fancy Sync Box to select.

Step 2: Once you have your TV model/serial number, look up your TV's refresh rate and resolution. For example, you can search "LG UQ80 75 refresh rate & resolution."

Step 3: Note that the sync box is designed for TVs with a size ratio of 16:9 or 16:10. Refer to the chart below to determine if your TV has a 16:9 or 16:10 ratio.

Step 4: Take note of your TV's size, refresh rate, and resolution, and head over to the comparison chart to compare HDMI sync boxes.

HDMI Device:

The final step is to ensure that you have a compatible HDMI device. An HDMI device is required for LED syncing. If your device is not listed among the compatible HDMI devices below, please contact support. Windows PC compatibility may vary by user. Most HDMI devices are compatible, including:

  • PS5 / PS4 / PS4 Pro
  • Xbox Series X & S / Xbox One X & S
  • Nintendo Switch
  • Apple TV (All generations)
  • Amazon Fire Stick 4K / Fire TV Stick Lite
  • Google Chromecast 4K
  • Roku Stick / 4K Stick
  • NVIDIA Shield TV / Pro
  • Xiaomi TV Stick 4K

For more information, explore our other FAQ categories and use the search function for quick answers. If you still need assistance, feel free to contact us.