¿Mi Fancy Sync Box no se conecta a la app o al Wi-Fi?

A brand-new Fancy Sync Box is ready to be discovered automatically. You should not need to reset a brand-new box before the first pairing attempt. Start with these checks and reset the box only if it does not appear or an earlier setup attempt failed. Before you start: Make sure the Fancy Sync Box is powered on and the LED strip is firmly connected to the LED STRIP port.Connect your phone to a 2.4 GHz Wi-Fi network. Your Fancy Sync Box will not pair if your phone is not connected to a 2.4 GHz Wi-Fi network. How Do I Check Whether My Wi-Fi Is 2.4 GHz?On iPhone, switch on Bluetooth and allow Local Network access. On Android, allow Nearby devices/Bluetooth and Location if requested.Keep the phone, router and Fancy Sync Box close together and confirm the current, case-sensitive Wi-Fi password.

Solución de problemas

Guías, soluciones rápidas e instrucciones.

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Incluye estos datos en tu mensaje para que soporte pueda resolverlo rápido:

El dispositivo HDMI en uso — p. ej. Xbox, PS5

El modelo de TV

El Virtual ID — App › Sync Box › Información del dispositivo

Un vídeo corto del problema

Formulario de contacto

Un dispositivo HDMI compatible debe pasar por la entrada — las apps integradas del TV no se sincronizan. Para ver Netflix con los LED sincronizados, reprodúcelo a través de un dispositivo HDMI como una Xbox o un Fire Stick.

Soluciones rápidas, en orden:

Desactiva la frecuencia de actualización variable (VRR) en la Xbox o PS5

Desactiva el VRR en el TV

Desactiva “Input Signal Plus” en los ajustes del TV

Desactiva el modo juego del TV

Desactiva el escalado 4K

Limita la salida del TV a 4K · 60Hz

Si nada de esto funciona, contacta con soporte.

A brand-new Fancy Sync Box is ready to be discovered automatically. You should not need to reset a brand-new box before the first pairing attempt. Start with these checks and reset the box only if it does not appear or an earlier setup attempt failed. Before you start:

Make sure the Fancy Sync Box is powered on and the LED strip is firmly connected to the LED STRIP port.
Connect your phone to a 2.4 GHz Wi-Fi network. Your Fancy Sync Box will not pair if your phone is not connected to a 2.4 GHz Wi-Fi network. How Do I Check Whether My Wi-Fi Is 2.4 GHz?
On iPhone, switch on Bluetooth and allow Local Network access. On Android, allow Nearby devices/Bluetooth and Location if requested.
Keep the phone, router and Fancy Sync Box close together and confirm the current, case-sensitive Wi-Fi password.

01 Add New BoxOpen Fancyleds, sign in, tap the blue +, select Add Device and choose the Fancy Sync Box when it appears. Keep the app open until setup finishes.

02 Retry PairingIf it does not connect, press and hold the Power button on top of the Fancy Sync Box for 5 seconds, release it, then return to + › Add Device.

03 Reset & RetryClose the app completely. Turn off your phone, unplug the Fancy Sync Box, then reconnect it. Turn your phone back on and open the Fancyleds app. Press and hold the Power button on top of the Fancy Sync Box for 10 seconds, then tap + › Add Device again.

04 Try Another DeviceIf needed, repeat setup once from another phone or tablet.

WiFi Indicator Meanings:

Flashing slowly — ready to connect

Flashing rapidly — connecting

Solid — connected

If setup still fails, send support the box model, phone and operating-system version, router model, app version, Virtual ID if available, and a short video of the indicator and Add Device screen. Never send passwords or verification codes.

Contact Support

¿Mi Fancy Sync Box no se conecta a la app o al Wi-Fi?

Entrada HDMI — la PS5, Xbox, Apple TV o un dispositivo similar

Salida HDMI — el TV

PS5FANCY SYNC BOXTV

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