Policies

All items in the Fancyleds line come with a 2 year warranty from the date of purchase. This warranty includes a free replacement service for any hardware found to be defective.

If any of our products malfunction during the warranty period, we reserve the right to either replace the faulty product with the same or a functionally equivalent one or to provide credit for future product purchases at our discretion. In some cases, we may request the faulty product be returned to us to help improve our future product designs and better understand the problem. However, please note that this warranty does not cover costs related to uninstallation, reinstallation, or return shipping of the product.

Our warranty remains valid under the following conditions:

• Our products have been used and installed according to the instructions provided by us.
• Our products have not been exposed to improper handling, accidents, or natural disasters.
• The product was purchased directly from Fancyleds or an authorized distributor.
• Valid proof of purchase, such as a receipt, has been provided to us.

For any warranty claims, please provide a video showing the problem, a detailed description of the issue, and your belief about its cause. We will assess the situation and decide the next steps. As the warranty provider, Fancyleds reserves the right to determine the cause of the issue and the appropriate solution. Follow these simple steps:

1. Contact us via email with a video or photo of the issue.
2. We will assess the video or photo and may request additional information if necessary.
3. After conducting an investigation, we will suggest a solution to resolve the issue.

This process is considerably faster than requesting a return and assessment, typically requiring only 2 or 3 emails. Customer satisfaction is our top priority. We are reasonable and considerate in our decisions. Please do not hesitate to contact us for assistance.

For more help and information, please use our Contact Form.

Fancyleds a mis en place une politique de tolérance zéro afin de garantir que tous les membres de notre personnel soient traités avec dignité et respect. Tout comportement offensant ou abusif envers notre personnel ne sera toléré en aucune circonstance. Cela inclut, sans s'y limiter, l'usage de grossièretés, l'impolitesse, les remarques personnelles déplacées ou toute autre conduite susceptible d'affecter le bien-être de notre personnel.

Toute personne qui insulte verbalement un membre du personnel, que ce soit en personne ou par e-mail, sera avertie qu'un tel comportement est inacceptable. Toute nouvelle violation de cette politique entraînera le refus d'interagir avec le client.

Tous les cas d'abus écrits seront traités avec le même niveau de sévérité. Toute correspondance abusive reçue par notre bureau sera conservée à titre de référence et pourra être transmise aux autorités compétentes si le comportement persiste.