Fancy Sync Box가 앱이나 Wi-Fi에 연결되지 않아요

A brand-new Fancy Sync Box is ready to be discovered automatically. You should not need to reset a brand-new box before the first pairing attempt. Start with these checks and reset the box only if it does not appear or an earlier setup attempt failed. Before you start: Make sure the Fancy Sync Box is powered on and the LED strip is firmly connected to the LED STRIP port.Connect your phone to a 2.4 GHz Wi-Fi network. Your Fancy Sync Box will not pair if your phone is not connected to a 2.4 GHz Wi-Fi network. How Do I Check Whether My Wi-Fi Is 2.4 GHz?On iPhone, switch on Bluetooth and allow Local Network access. On Android, allow Nearby devices/Bluetooth and Location if requested.Keep the phone, router and Fancy Sync Box close together and confirm the current, case-sensitive Wi-Fi password.

문제 해결

Q: Fancy Sync Box 사용 중에 TV 화면이 깜박이거나 검게 변해요

순서대로 시도해 볼 빠른 해결책:

사용 방법, 빠른 해결책 및 안내입니다.

글 08개

지원팀이 빠르게 해결할 수 있도록 메시지에 다음 정보를 함께 보내주세요:

사용 중인 HDMI 기기 — 예: Xbox, PS5

TV 모델

Virtual ID — 앱 › Sync Box › Device Information

문제 상황을 담은 짧은 영상

문의 양식

호환되는 HDMI 기기를 입력 포트를 통해 연결해야 하며, TV 내장 앱은 동기화되지 않습니다. 동기화된 LED로 Netflix를 시청하려면 Xbox나 Fire Stick 같은 HDMI 기기를 통해 재생하세요.

순서대로 시도해 볼 빠른 해결책:

Xbox 또는 PS5에서 가변 주사율(VRR)을 끄세요

TV에서 VRR을 끄세요

TV 설정에서 “Input Signal Plus”를 끄세요

TV의 게임 모드를 끄세요

4K 업스케일링을 끄세요

TV 출력을 4K · 60Hz로 제한하세요

모두 시도해도 해결되지 않으면 지원팀에 문의하세요.

A brand-new Fancy Sync Box is ready to be discovered automatically. You should not need to reset a brand-new box before the first pairing attempt. Start with these checks and reset the box only if it does not appear or an earlier setup attempt failed. Before you start:

Make sure the Fancy Sync Box is powered on and the LED strip is firmly connected to the LED STRIP port.
Connect your phone to a 2.4 GHz Wi-Fi network. Your Fancy Sync Box will not pair if your phone is not connected to a 2.4 GHz Wi-Fi network. How Do I Check Whether My Wi-Fi Is 2.4 GHz?
On iPhone, switch on Bluetooth and allow Local Network access. On Android, allow Nearby devices/Bluetooth and Location if requested.
Keep the phone, router and Fancy Sync Box close together and confirm the current, case-sensitive Wi-Fi password.

01 Add New BoxOpen Fancyleds, sign in, tap the blue +, select Add Device and choose the Fancy Sync Box when it appears. Keep the app open until setup finishes.

02 Retry PairingIf it does not connect, press and hold the Power button on top of the Fancy Sync Box for 5 seconds, release it, then return to + › Add Device.

03 Reset & RetryClose the app completely. Turn off your phone, unplug the Fancy Sync Box, then reconnect it. Turn your phone back on and open the Fancyleds app. Press and hold the Power button on top of the Fancy Sync Box for 10 seconds, then tap + › Add Device again.

04 Try Another DeviceIf needed, repeat setup once from another phone or tablet.

WiFi Indicator Meanings:

Flashing slowly — ready to connect

Flashing rapidly — connecting

Solid — connected

If setup still fails, send support the box model, phone and operating-system version, router model, app version, Virtual ID if available, and a short video of the indicator and Add Device screen. Never send passwords or verification codes.

Contact Support

HDMI 입력 — PS5, Xbox, Apple TV 등 기기

HDMI 출력 — TV

PS5FANCY SYNC BOXTV

여전히 도움이 필요하신가요?

사용 중인 구성을 알려주시면 팀이 정확한 해결책을 안내해 드립니다.

문의하기