Meine Fancy Sync Box verbindet sich nicht mit der App oder dem Wi-Fi?

A brand-new Fancy Sync Box is ready to be discovered automatically. You should not need to reset a brand-new box before the first pairing attempt. Start with these checks and reset the box only if it does not appear or an earlier setup attempt failed. Before you start: Make sure the Fancy Sync Box is powered on and the LED strip is firmly connected to the LED STRIP port.Connect your phone to a 2.4 GHz Wi-Fi network. Your Fancy Sync Box will not pair if your phone is not connected to a 2.4 GHz Wi-Fi network. How Do I Check Whether My Wi-Fi Is 2.4 GHz?On iPhone, switch on Bluetooth and allow Local Network access. On Android, allow Nearby devices/Bluetooth and Location if requested.Keep the phone, router and Fancy Sync Box close together and confirm the current, case-sensitive Wi-Fi password.

Fehlerbehebung

How-tos, schnelle Lösungen & Anleitungen.

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Schick diese Angaben mit deiner Nachricht, damit der Support das Problem schnell lösen kann:

Das verwendete HDMI-Gerät — z. B. Xbox, PS5

Das TV-Modell

Die Virtual ID — App › Sync Box › Geräteinformationen

Ein kurzes Video des Problems

Kontaktformular

Ein kompatibles HDMI-Gerät muss über den Eingangsport laufen — integrierte TV-Apps synchronisieren nicht. Um Netflix mit synchronisierten LEDs zu schauen, spiele es über ein HDMI-Gerät wie eine Xbox oder einen Fire Stick ab.

Schnelle Lösungen, in dieser Reihenfolge:

Schalte die Variable Refresh Rate (VRR) auf der Xbox oder PS5 aus

Schalte VRR am TV aus

Schalte „Input Signal Plus“ in den TV-Einstellungen aus

Schalte den Gaming-Modus des TVs aus

Schalte 4K-Upscaling aus

Begrenze das TV-Ausgangssignal auf 4K · 60Hz

Wenn all das nicht hilft, kontaktiere den Support.

A brand-new Fancy Sync Box is ready to be discovered automatically. You should not need to reset a brand-new box before the first pairing attempt. Start with these checks and reset the box only if it does not appear or an earlier setup attempt failed. Before you start:

Make sure the Fancy Sync Box is powered on and the LED strip is firmly connected to the LED STRIP port.
Connect your phone to a 2.4 GHz Wi-Fi network. Your Fancy Sync Box will not pair if your phone is not connected to a 2.4 GHz Wi-Fi network. How Do I Check Whether My Wi-Fi Is 2.4 GHz?
On iPhone, switch on Bluetooth and allow Local Network access. On Android, allow Nearby devices/Bluetooth and Location if requested.
Keep the phone, router and Fancy Sync Box close together and confirm the current, case-sensitive Wi-Fi password.

01 Add New BoxOpen Fancyleds, sign in, tap the blue +, select Add Device and choose the Fancy Sync Box when it appears. Keep the app open until setup finishes.

02 Retry PairingIf it does not connect, press and hold the Power button on top of the Fancy Sync Box for 5 seconds, release it, then return to + › Add Device.

03 Reset & RetryClose the app completely. Turn off your phone, unplug the Fancy Sync Box, then reconnect it. Turn your phone back on and open the Fancyleds app. Press and hold the Power button on top of the Fancy Sync Box for 10 seconds, then tap + › Add Device again.

04 Try Another DeviceIf needed, repeat setup once from another phone or tablet.

WiFi Indicator Meanings:

Flashing slowly — ready to connect

Flashing rapidly — connecting

Solid — connected

If setup still fails, send support the box model, phone and operating-system version, router model, app version, Virtual ID if available, and a short video of the indicator and Add Device screen. Never send passwords or verification codes.

Contact Support

Meine Fancy Sync Box verbindet sich nicht mit der App oder dem Wi-Fi?

HDMI-Eingang — die PS5, Xbox, Apple TV oder ein ähnliches Gerät

HDMI-Ausgang — der TV

PS5FANCY SYNC BOXTV

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