Frequently Asked Questions

We are committed to ensuring your satisfaction with our products. If you experience a malfunction within the warranty period, you are entitled to a full refund. Additionally, if we are unable to deliver to your country, we will provide a full refund.

Please note that we only accept change-of-mind refunds if the item is unused and returned in its original condition within 14 days of delivery. Once an item is used, we cannot accept it for return as we do not resell second-hand items. Bundled items are not eligible for returns as they are classed as on sale. International orders may also be excluded from this return policy if there is no available return depot. 

For any concerns post-purchase, including malfunctions or delivery issues, we encourage you to contact our support team through our help forms. We are here to assist with any issues that may arise.

All items in the Fancyleds line come with a one-year limited warranty from the date of purchase. This warranty includes a free replacement service for any hardware found to be defective.

If any of our products malfunction during the warranty period, we reserve the right to either replace the faulty product with the same or a functionally equivalent one or to provide credit for future product purchases at our discretion. In some cases, we may request the faulty product be returned to us to help improve our future product designs and better understand the problem. However, please note that this warranty does not cover costs related to uninstallation, reinstallation, or return shipping of the product.

Our warranty remains valid under the following conditions:

• Our products have been used and installed according to the instructions provided by us.
• Our products have not been exposed to improper handling, accidents, or natural disasters.
• The product was purchased directly from Fancyleds or an authorized distributor.
• Valid proof of purchase, such as a receipt, has been provided to us.

For any warranty claims, please provide a video showing the problem, a detailed description of the issue, and your belief about its cause. We will assess the situation and decide the next steps. As the warranty provider, Fancyleds reserves the right to determine the cause of the issue and the appropriate solution. Follow these simple steps:

1. Contact us via email with a video or photo of the issue.
2. We will assess the video or photo and may request additional information if necessary.
3. After conducting an investigation, we will suggest a solution to resolve the issue.

This process is considerably faster than requesting a return and assessment, typically requiring only 2 or 3 emails. Customer satisfaction is our top priority. We are reasonable and considerate in our decisions. For example, if a malfunction occurs just outside the warranty period, on day 366, we will still consider you eligible for a replacement. Please do not hesitate to contact us for assistance.

For more help and information, please use our Contact Form.

Please be careful when placing your order. We can adjust your order if it has not been processed so please email us ASAP, however, this is not a guarantee. Once you place your order it is final, as there are transaction and tax fees associated with your order which we as the merchant bear and cannot be reimbursed for. Such fees are a product of the credit card you use, such as Mastercard, Visa, and AMEX. PayPal is also subject to fees.  Processing orders automatically allows for the fastest delivery possible, which is a net benefit to our customers. 

Fancyleds has implemented a Zero Tolerance Policy to ensure all staff are treated with dignity and respect. Offensive or abusive behavior towards our staff will not be tolerated under any circumstances. This includes, but is not limited to, the use of profanity, rudeness, unnecessarily personal remarks, or any other conduct that may affect the well-being of our staff.

Anyone who verbally abuses a staff member, whether in person or via email, will be warned that such behavior is unacceptable. Any further violations of this policy will result in the refusal to interact with the customer.

All instances of written abuse will be treated with the same level of severity. Any abusive correspondence received by our office will be retained for reference and may be escalated to the relevant authorities if the behavior persists.