ParcelSafe Cover
Claims for lost, stolen or damaged parcels.
Claims for lost, stolen or damaged parcels.
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When you add ParcelSafe Cover at checkout, you can easily file claims for lost or stolen packages in the unfortunate case that they arise.
Depending on whether you chose ParcelSafe Cover at checkout, your ability to claim for a lost or stolen parcel will vary.
If you did not select ParcelSafe Cover, you might not be eligible for a replacement or refund. We recommend checking any security camera footage at the time of delivery and sharing it with your local police department. If you have Package Protection, please contact us.
File issues for damaged items no later than 15 days after the order was marked delivered, and include photos of the package and item (required).
US: Issues can be approved no earlier than 7 days and no later than 30 days from the last update, 60 days from order date.
International: Issues can be approved no earlier than 20 days and no later than 30 days from the last update, 60 days from order date.
Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered. Orders over US$100 equivalent require a police report.