Policies on returns, refunds & warranties.

Refund Policy

Please double-check your order before placing it. If your order hasn't been processed yet, we can make adjustments—email us as soon as possible. However, this isn't guaranteed. We do not accept refunds or cancellations due to a change of mind. Once you place your order, it is final, as we incur transaction and tax fees that cannot be reimbursed. Once opened and used, items cannot be refunded.

At this time, we can't offer change-of-mind refunds like larger retailers, but any malfunctioning items are eligible for a full replacement. We hope to update our refund policy in the future. Thank you for your understanding.

For stolen or lost orders, please note that without ParcelSafe Cover, you won't be eligible for a replacement or refund. If we are unable to deliver to your country, you will receive a full refund.

Warranty Policy

All items in the Fancyleds line come with a one-year limited warranty from the date of purchase. This warranty includes a free replacement service for any hardware found to be defective.

If any of our products malfunction during the warranty period, we reserve the right to either replace the faulty product with the same or a functionally equivalent one or to provide credit for future product purchases at our discretion. In some cases, we may request the faulty product be returned to us to help improve our future product designs and better understand the problem. However, please note that this warranty does not cover costs related to uninstallation, reinstallation, or return shipping of the product.

Our warranty remains valid under the following conditions:

  • Our products have been used and installed according to the instructions provided by us.
  • Our products have not been exposed to improper handling, accidents, or natural disasters.
  • The product was purchased directly from Fancyleds or an authorized distributor.
  • Valid proof of purchase, such as a receipt, has been provided to us.

For any warranty claims, please provide a video showing the problem, a detailed description of the issue, and your belief about its cause. We will assess the situation and decide the next steps. As the warranty provider, Fancyleds reserves the right to determine the cause of the issue and the appropriate solution. Follow these simple steps:

  1. Contact us via email with a video or photo of the issue.
  2. We will assess the video or photo and may request additional information if necessary.
  3. After conducting an investigation, we will suggest a solution to resolve the issue.

This process is considerably faster than requesting a return and assessment, typically requiring only 2 or 3 emails. Customer satisfaction is our top priority. We are reasonable and considerate in our decisions. For example, if a malfunction occurs just outside the warranty period, on day 366, we will still consider you eligible for a replacement. Please do not hesitate to contact us for assistance.

For more help and information, please use our Contact Form.

Exchange Policy

We do not allow change-of-mind exchanges or returns. However, any malfunctions are eligible for a full replacement. We aim to update our exchange policy in the future. Thank you for your understanding.

Cancellation Policy

Please double-check your order before placing it. If your order hasn't been processed, we can make adjustments—email us as soon as possible, but please note this isn't guaranteed. Once you place your order, it is final due to transaction and tax fees associated with your payment method, such as Mastercard, Visa, AMEX, and PayPal.

Our automatic processing system ensures the fastest delivery possible for our customers. Once an order is processed, it cannot be canceled as your item has been shipped. If you cancel before processing, a 5% cancellation fee will apply to cover fulfillment and transaction costs.

In cases of malfunctions, you are eligible for replacements and refunds. If we cannot deliver to your country or if your order is lost in transit, we can cancel your order and provide a full refund without a restocking fee.

For more information, explore our other FAQ categories and use the search function for quick answers. If you still need assistance, feel free to contact us.