Shipping policy
Processing Times
We aim to process all orders within 1 to 3 business days of them being placed. From there they are passed onto our distribution centers for packing and shipping. Generally, orders are shipped the following business day after being placed. Please note, that these time frames are dependent on the time the order was placed during the day, and, can fluctuate during peak sales periods and holidays.
Delivery Times
Delivery times can vary depending on your region, the below table summarizes estimates for popular destinations. Please note the ETA is in business days, this means weekends are not included.
| REGION | ETA | COURIER |
|---|---|---|
| USA | 2 - 6 | USPS |
| Canada | 4 - 15 | CanadaPost |
| UK | 4 - 9 | Royal Mail |
| Europe | 4 - 15 | PostNL or Other |
| AUS & NZ | 4 - 9 | AusPost |
| Asia | 4 - 12 | Sg Post |
| Middle East | 4 - 9 | SPL, FedEx & Other |
| Rest of World | 5 - 15 | Other |
Shipping times may vary due to seasonal volume, weather, and customs/duty processing for international deliveries.
Tracking
Once your order has been dispatched, you will receive an email containing your tracking information, which you can use to track your order online here. Please allow 48 hours for the courier website to update with any information.
Track your order here: Track Order
Location Checker
Add something to your cart & check if we deliver to your location here: Location Checker
Christmas Delivery Cut Off Globally: 12th of December
Orders placed after this date cannot be guaranteed for delivery before Christmas due to delays caused by the high volume of shipments with couriers. This date is based on the advice provided by couriers.