Troubleshooting

Please provide the following information when you contact support to ensure a fast resolution:

1. What HDMI device are you using? (e.g., Xbox, PS5)
2. What is your TV model?
3. Could you please provide your virtual ID? You may find the Virtual ID from the App. Select the Fancy Sync Box > Tap the icon on the top right  > Tap Device Information > Tap the copy button beside the Virtual ID.
4. Could you please send a video of the issue?

By including this information when you reach out, we can begin resolving your issue promptly:

Contact Form

You are required to connect a HDMI device into the input slot on the Fancy Sync Box, please refer to page 7 of the instruction manual. This page also contains a list of compatible devices.

A compatible HDMI device is required for the syncing of the LEDs, integrated apps on the TV will not be synced. So if you would like to watch Netflix for example with synced LEDs, you will have to watch using a compatible HDMI device like an Xbox or Amazon Firestick.

You can also view the list of compatible devices on the website:
https://fancyleds.com/products/fancy-sync-box

Try these quick troubleshooting steps

• Turning the Variable Refresh Rate (VRR) setting off, in the resolution settings of your Xbox or PS5
• Turning the Variable Refresh Rate (VRR) setting off on your TV, in the settings
• Turning "signal input plus" off in your TV settings (if  your TV supports this and the VRR fix didn't)
• Turning your TV's "gaming mode" off on the TV
• Turning 4K upscaling off on your TV
• Making sure your TV is producing a maximum resolution of 4k 60hz

If these all fail, please contact support.

Please follow these troubleshooting steps for the Fancy Sync Box:

1. Ensure the LED strip is properly connected to the Fancy Sync Box.
2. Confirm you are on a 2.4 GHz Wi-Fi network. If your modem is 5 GHz only, you can create a 2.4 GHz connection in your router settings. Assign it the same SSID (network name) as the 5 GHz band, and your device will automatically connect to the optimal frequency for its needs.
3. Check app permissions in your phone’s settings to ensure necessary access.
4. Press and hold the power button on the Fancy Sync Box for 10 seconds to reset the Wi-Fi.
5. Attempt to connect via the "Add Device" page in the app.
6. If connection issues persist, retry the steps above using a different mobile device or tablet.
7. Power off the Fancy Sync Box completely for 10 minutes, then power it back on and try connecting again using a new mobile device.

Important: Confirming your connection to a 2.4 GHz Wi-Fi network is crucial for setup.

Please watch the youtube unboxing and setup video, follow the instructions exactly. The video demonstrates setup with a Chromecast. Setup is the exact same no matter the HDMI device.

Watch this video

The Fancy Sync Box is a bridge between your compatible HDMI device and your TV / monitor screen. Your Fancy Sync Box has two HDMI ports, to which you connect your HDMI device and TV too, like so:

HDMI input slot: Your PS4 / Xbox / Apple TV etc. 

HDMI output slot: Your TV / Monitor

So it looks like this, using a PS5 as an example: PS5 - Fancy Sync Box - TV

This is the only way to connect the Fancy Sync Box to your device for it to sync with the LEDs.

Please watch the youtube unboxing and setup video, and follow the instructions exactly. The video demonstrates setup with a Chromecast. Setup is the exact same no matter the HDMI device.

Watch this video