Shipping & Delivery

Please note that if your order status shows as 'On its Way', 'Awaiting Item' or 'Sender has despatched item', it is in transit and on track for delivery. The tracking link will update accordingly, and there is no cause for concern.

Our delivery times are approximate. We aim to process all orders within 1–3 business days after they are placed. Once processed, orders are sent to our distribution centers and usually ship the next business day.

• If your tracking link isn’t working, track your order directly: Track Order
• If it’s been 5+ business days since the expected ETA, contact us to investigate further: Contact Us
• For related topics, see our delivery and tracking FAQ: Shipping & Delivery FAQ

To find delivery information and check if you can purchase from your country, visit our Delivery Information page and use our Location Checker tool.

Please check your junk mail folder.

SMS and Email confirmations are sent at every step of the way. Specifically;

• When you make the initial purchase
• When your order has been processed with a tracking number.
• When your order is about to be delivered
• When your order has been delivered.

Please note tracking numbers are sent after 1-3 business days. Business days are weekdays, not weekends or public holidays.

Thank you for your patience!

If your order has exceeded the estimated processing and shipping times, please first ensure you have calculated the duration in business days, excluding weekends and public holidays.

Occasionally, delays do occur, so we appreciate your patience. If it has been more than three business days past the expected delivery date, please contact us.

To find delivery information and check if you can purchase from your country, visit our Delivery Information page and use our Location Checker tool.

Depending on whether you chose ParcelSafe Cover at checkout, your ability to claim for a lost or stolen parcel will vary.

If you did not select ParcelSafe Cover, you might not be eligible for a replacement or refund.

We recommend checking any security camera footage at the time of delivery and sharing it with your local police department. For more details on ParcelSafe Cover, please visit the Shopping with Fancyleds page. If you have Package Protection, please contact us.

You can track your order by visiting this link: Order Tracking.

Delivery costs vary based on your location and the shipping method selected. Please refer to our Delivery Information page for detailed rates and options tailored to your region.