Contact Us
Send a message — replies within one business day.
Send a message — replies within one business day.
04 ArticlesNo results found.
Contact Form
Chat On WhatsApp
The fastest way to reach the team during business hours.
Fastest replies during business hours.
Open WhatsApp Avg Response · 1 Business Day
Contact FAQ
Provide this information with your message for a fast resolution:
The HDMI device in use — e.g. Xbox, PS5
The TV model
The Virtual ID — App › Sync Box › Device Information › copy
A short video of the issue
“On its way”, “Awaiting item” or “Sender has despatched item” means the order is in transit and on track — the tracking link updates as it moves. Orders process within 1–3 business days, then usually ship the next business day.
Tracking link not working — track the order directly
5+ business days past the ETA — contact support to investigate
Isolate a Sync Box issue first:
Try an alternative HDMI device
Reduce the resolution, or switch color format — Dolby Vision, HDR, SDR
Use the provided HDMI cable, then try alternatives
Adjust TV settings that may interfere
With an AVR or soundbar, try a setup without it
LED strip issues: confirm a 16:9 layout, cut the strip before first power-on, and photograph any half-lit strip for support.