ParcelSafe Cover

Depending on whether you chose ParcelSafe Cover at checkout, your ability to claim for a lost or stolen parcel will vary.

If you did not select ParcelSafe Cover, you might not be eligible for a replacement or refund.

We recommend checking any security camera footage at the time of delivery and sharing it with your local police department. For more details on ParcelSafe Cover, please visit the Shopping with Fancyleds page. If you have Package Protection, please contact us.

For more information on ParcelSafe Cover, visit the Shopping with Fancyleds page.

Marked As Delivered (Stolen)

Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered.
Orders over US$100 equivalent require a police report.

Marked As Delivered (Lost)

Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date.

Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date.

Damaged

File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.