Policies

We are committed to ensuring your satisfaction with our products. If you experience a malfunction within the warranty period, you are entitled to a full refund. Additionally, if we are unable to deliver to your country, we will provide a full refund.

Please note that we only accept change-of-mind refunds if the item is unused and returned in its original condition within 14 days of delivery. Once an item is used, we cannot accept it for return as we do not resell second-hand items. Bundled items and items on sale are not eligible for change-of-mind returns. International orders may also be excluded from this return policy if there is no available return depot. 

For any concerns post-purchase, including malfunctions or delivery issues, we encourage you to contact our support team through our help forms. We are here to assist with any issues that may arise.

All Fancyleds products come with a 2 Year Warranty from the date of purchase. This warranty includes a FREE replacement service in the unlikely event any hardware is defective.

For more information, please see our Warranty Policy.

Please be careful when placing your order. We can adjust your order if it has not been processed so please email us ASAP, however, this is not a guarantee. Once you place your order it is final, as there are transaction and tax fees associated with your order which we as the merchant bear and cannot be reimbursed for. Such fees are a product of the credit card you use, such as Mastercard, Visa, and AMEX. PayPal is also subject to fees.  Processing orders automatically allows for the fastest delivery possible, which is a net benefit to our customers. 

Fancyleds has implemented a Zero Tolerance Policy to ensure all staff are treated with dignity and respect. Offensive or abusive behavior towards our staff will not be tolerated under any circumstances. This includes, but is not limited to, the use of profanity, rudeness, unnecessarily personal remarks, or any other conduct that may affect the well-being of our staff.

Anyone who verbally abuses a staff member, whether in person or via email, will be warned that such behavior is unacceptable. Any further violations of this policy will result in the refusal to interact with the customer.

All instances of written abuse will be treated with the same level of severity. Any abusive correspondence received by our office will be retained for reference and may be escalated to the relevant authorities if the behavior persists.