I am having an issue and I am not sure how to solve it?
Please provide the following information when you contact support to ensure a fast resolution:
- What HDMI device are you using? (e.g., Xbox, PS5)
- What is your TV model?
- Could you please provide your virtual ID? You may find the Virtual ID from the App. Select the Fancy Sync Box > Tap the icon on the top right > Tap Device Information > Tap the copy button beside the Virtual ID.
- Could you please send a video of the issue?
By including this information when you reach out, we can begin resolving your issue promptly:
My TV Is Not Syncing With My LEDs?
You are required to connect a HDMI device into the input slot on the Fancy Sync Box, please refer to page 7 of the instruction manual. This page also contains a list of compatible devices.
A compatible HDMI device is required for the syncing of the LEDs, integrated apps on the TV will not be synced. So if you would like to watch Netflix for example with synced LEDs, you will have to watch using a compatible HDMI device like an Xbox or Amazon Firestick.
You can also view the list of compatible devices on the website:
https://fancyleds.com/products/fancy-sync-box
My TV Keeps Glitching / Going Black With The Fancy Sync Box?
Try these quick troubleshooting steps
- Turning the Variable Refresh Rate (VRR) setting off, in the resolution settings of your Xbox or PS5
- Turning the Variable Refresh Rate (VRR) setting off on your TV, in the settings
- Turning "signal input plus" off in your TV settings (if your TV supports this and the VRR fix didn't)
- Turning your TV's "gaming mode" off on the TV
- Turning 4K upscaling off on your TV
- Making sure your TV is producing a maximum resolution of 4k 60hz
If these all fail, please contact support.
My Fancy Sync Box will not connect to the app or Wi-Fi?
Please follow these troubleshooting steps for the Fancy Sync Box:
- Ensure the LED strip is properly connected to the Fancy Sync Box.
- Confirm you are on a 2.4 GHz Wi-Fi network. If your modem is 5 GHz only, you can create a 2.4 GHz connection in your router settings. Assign it the same SSID (network name) as the 5 GHz band, and your device will automatically connect to the optimal frequency for its needs.
- Check app permissions in your phone’s settings to ensure necessary access.
- Press and hold the power button on the Fancy Sync Box for 10 seconds to reset the Wi-Fi.
- Attempt to connect via the "Add Device" page in the app.
- If connection issues persist, retry the steps above using a different mobile device or tablet.
- Power off the Fancy Sync Box completely for 10 minutes, then power it back on and try connecting again using a new mobile device.
Important: Confirming your connection to a 2.4 GHz Wi-Fi network is crucial for setup.
How Do I Setup The Fancy Sync Box?
Please watch the youtube unboxing and setup video, follow the instructions exactly. The video demonstrates setup with a Chromecast. Setup is the exact same no matter the HDMI device.
My HDMI Device Only Has 1 Port, How Do I Connect It?
The Fancy Sync Box is a bridge between your compatible HDMI device and your TV / monitor screen. Your Fancy Sync Box has two HDMI ports, to which you connect your HDMI device and TV too, like so:
HDMI input slot: Your PS4 / Xbox / Apple TV etc.
HDMI output slot: Your TV / Monitor
So it looks like this, using a PS5 as an example: PS5 - Fancy Sync Box - TV
This is the only way to connect the Fancy Sync Box to your device for it to sync with the LEDs.
Please watch the youtube unboxing and setup video, and follow the instructions exactly. The video demonstrates setup with a Chromecast. Setup is the exact same no matter the HDMI device.
What are the best settings for brightness, diffusion, and speed?
For the best general all-around use of your Fancy Sync Box, we recommend the following settings:
- Brightness: 100%
- Diffusion Mode: Medium
- Diffusion Speed: 65%
The diffusion mode adjusts the number of colors detected per side. Low allows 1 color per side on your TV, medium allows 3 to 5 colors per side, and high permits as many colors as the LED strip allows per side (based on your TV). Diffusion speed determines how quickly the LEDs transition from a color to off when no color can be produced. For example, if the diffusion speed is set to 100% and a torch is turned off, the LEDs will turn off instantly. If the diffusion speed is set to 50%, there will be a slight delay in the transition, reducing flickering and providing a smoother transition.
What is RGBW?
RGBW(Red, Green, Blue, White) LED strips add a dedicated white LED, allowing for more accurate white tones and a broader range of colors compared to RGB strips.
What is RGB?
RGB(Red, Green, Blue) LED strips use three colors to create a wide spectrum of colors by blending different intensities of red, green, and blue light.
Is there ARC and eARC compatibility?
ARC is fully compatible with all Fancy Sync Box models, enabling Dolby Atmos support. The Fancy Sync Box also works with eARC ports on your TV by maintaining separate connections. For example:
- HDMI Device > Fancy Sync Box > TV
- Soundbar > TV eARC port
All sound from your HDMI devices will be routed to your soundbar.
AVR and Soundbar Setups
Please refer to our setup options and diagrams for AVRs and soundbars in their recommended layouts.
I have not received my order confirmation emails?
Please check your junk mail folder. SMS and email confirmations are sent at every step of the way, specifically:
- When you make the initial purchase
- When your order has been processed with a tracking number
- When your order is about to be delivered
- When your order has been delivered
Please note that tracking numbers are sent after 1-3 business days. Business days are weekdays, not weekends or public holidays.
What devices are compatible with the Fancy Sync Box?
A HDMI device is required for the LED syncing. Almost all HDMI devices are compatible, including:
- PS5 / PS4 / PS4 Pro
- Xbox Series X & S / Xbox One X & S
- Nintendo Switch
- Apple TV (All generations)
- Amazon Fire Stick 4K / Fire TV Stick Lite
- Google Chromecast 4K
- Roku Stick / 4K Stick
- NVIDIA Shield TV / Pro
- Xiaomi TV Stick 4K
How do I setup the Fancy Sync Box?
Please watch the setup video and follow the instructions carefully.
My HDMI device only has 1 port, how do I connect it?
The Fancy Sync Box serves as a bridge between your compatible HDMI device and your TV or monitor. It features two HDMI ports for connecting your devices:
- HDMI input slot: Connect your PS5, Xbox, Apple TV, or similar device.
- HDMI output slot: Connect your TV or monitor.
For instance, with a PS5, the connection setup would be:
PS5 → Fancy Sync Box → TV
This configuration ensures proper syncing with the LEDs.
Watch the setup tutorial.
My order has been lost or stolen?
Whether or not you selected ParcelSafe Cover at checkout will affect your eligibility to make a claim for a lost or stolen parcel. If you did not opt for ParcelSafe Cover, you might not be eligible for a replacement or refund. We recommend checking any security camera footage at the time of delivery and providing this to your local police department.
For more details regarding ParcelSafe Cover, please visit the Shopping with Fancyleds page. If you have Package Protection, please contact us for assistance.
Does the Fancy Sync Box work with sound while the TV is off?
The Fancy Sync Box will function with the TV turned off, but only the sound mode and scene mode will be available.
What's the best sync box for me?
Step 1: Find your TV model/serial number. This information is usually located on a label on the back of your TV or in the TV manual. Your TV model will often contain your TV size, so you will know which size Fancy Sync Box to select.
Step 2: Once you have your TV model/serial number, look up your TV's refresh rate and resolution. For example, you can search "LG UQ80 75 refresh rate & resolution."
Step 3: Note that the sync box is designed for TVs with a size ratio of 16:9 or 16:10. Refer to the chart below to determine if your TV has a 16:9 or 16:10 ratio.
Step 4: Take note of your TV's size, refresh rate, and resolution, and head over to the comparison chart to compare HDMI sync boxes.
HDMI Device:
The final step is to ensure that you have a compatible HDMI device. An HDMI device is required for LED syncing. If your device is not listed among the compatible HDMI devices below, please contact support. Windows PC compatibility may vary by user. Most HDMI devices are compatible, including:
- PS5 / PS4 / PS4 Pro
- Xbox Series X & S / Xbox One X & S
- Nintendo Switch
- Apple TV (All generations)
- Amazon Fire Stick 4K / Fire TV Stick Lite
- Google Chromecast 4K
- Roku Stick / 4K Stick
- NVIDIA Shield TV / Pro
- Xiaomi TV Stick 4K
Contact Us
Please contact us using our Contact Form.