Fancy Sync BoxがアプリやWi-Fiに接続できません

A brand-new Fancy Sync Box is ready to be discovered automatically. You should not need to reset a brand-new box before the first pairing attempt. Start with these checks and reset the box only if it does not appear or an earlier setup attempt failed. Before you start: Make sure the Fancy Sync Box is powered on and the LED strip is firmly connected to the LED STRIP port.Connect your phone to a 2.4 GHz Wi-Fi network. Your Fancy Sync Box will not pair if your phone is not connected to a 2.4 GHz Wi-Fi network. How Do I Check Whether My Wi-Fi Is 2.4 GHz?On iPhone, switch on Bluetooth and allow Local Network access. On Android, allow Nearby devices/Bluetooth and Location if requested.Keep the phone, router and Fancy Sync Box close together and confirm the current, case-sensitive Wi-Fi password.

トラブルシューティング

Q: Fancy Sync Boxの使用中にテレビの画面が乱れたり暗転したりします

順番にお試しいただく簡単な対処法：

使い方、簡単な対処法、手順のご案内です。

記事08件

サポートが迅速に解決できるよう、メッセージに以下の情報を添えてお送りください。

使用中のHDMI機器 — 例：Xbox、PS5

テレビの型番

Virtual ID — アプリ › Sync Box › Device Information

問題の様子がわかる短い動画

お問い合わせフォーム

互換性のあるHDMI機器を入力ポート経由で接続する必要があります。テレビ内蔵アプリは同期しません。同期したLEDでNetflixを視聴するには、XboxやFire StickなどのHDMI機器を通して再生してください。

順番にお試しいただく簡単な対処法：

XboxまたはPS5で可変リフレッシュレート（VRR）をオフにする

テレビでVRRをオフにする

テレビの設定で「Input Signal Plus」をオフにする

テレビのゲームモードをオフにする

4Kアップスケーリングをオフにする

テレビの出力を4K · 60Hzまでに制限する

これらすべてで解決しない場合は、サポートまでお問い合わせください。

A brand-new Fancy Sync Box is ready to be discovered automatically. You should not need to reset a brand-new box before the first pairing attempt. Start with these checks and reset the box only if it does not appear or an earlier setup attempt failed. Before you start:

Make sure the Fancy Sync Box is powered on and the LED strip is firmly connected to the LED STRIP port.
Connect your phone to a 2.4 GHz Wi-Fi network. Your Fancy Sync Box will not pair if your phone is not connected to a 2.4 GHz Wi-Fi network. How Do I Check Whether My Wi-Fi Is 2.4 GHz?
On iPhone, switch on Bluetooth and allow Local Network access. On Android, allow Nearby devices/Bluetooth and Location if requested.
Keep the phone, router and Fancy Sync Box close together and confirm the current, case-sensitive Wi-Fi password.

01 Add New BoxOpen Fancyleds, sign in, tap the blue +, select Add Device and choose the Fancy Sync Box when it appears. Keep the app open until setup finishes.

02 Retry PairingIf it does not connect, press and hold the Power button on top of the Fancy Sync Box for 5 seconds, release it, then return to + › Add Device.

03 Reset & RetryClose the app completely. Turn off your phone, unplug the Fancy Sync Box, then reconnect it. Turn your phone back on and open the Fancyleds app. Press and hold the Power button on top of the Fancy Sync Box for 10 seconds, then tap + › Add Device again.

04 Try Another DeviceIf needed, repeat setup once from another phone or tablet.

WiFi Indicator Meanings:

Flashing slowly — ready to connect

Flashing rapidly — connecting

Solid — connected

If setup still fails, send support the box model, phone and operating-system version, router model, app version, Virtual ID if available, and a short video of the indicator and Add Device screen. Never send passwords or verification codes.

Contact Support

HDMI入力 — PS5、Xbox、Apple TVなどのデバイス

HDMI出力 — テレビ

PS5FANCY SYNC BOXTV

まだお困りですか？

お使いの構成をお知らせいただければ、チームが最適な解決策をご案内します。

お問い合わせ