A minha Fancy Sync Box não liga à app ou ao Wi-Fi?

A brand-new Fancy Sync Box is ready to be discovered automatically. You should not need to reset a brand-new box before the first pairing attempt. Start with these checks and reset the box only if it does not appear or an earlier setup attempt failed. Before you start: Make sure the Fancy Sync Box is powered on and the LED strip is firmly connected to the LED STRIP port.Connect your phone to a 2.4 GHz Wi-Fi network. Your Fancy Sync Box will not pair if your phone is not connected to a 2.4 GHz Wi-Fi network. How Do I Check Whether My Wi-Fi Is 2.4 GHz?On iPhone, switch on Bluetooth and allow Local Network access. On Android, allow Nearby devices/Bluetooth and Location if requested.Keep the phone, router and Fancy Sync Box close together and confirm the current, case-sensitive Wi-Fi password.

Resolução de problemas

Guias, soluções rápidas e instruções.

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Envie estes dados com a sua mensagem para que o suporte possa resolver rapidamente:

O dispositivo HDMI em utilização — por ex. Xbox, PS5

O modelo da TV

O Virtual ID — App › Sync Box › Informações do dispositivo

Um vídeo curto do problema

Formulário de contacto

Um dispositivo HDMI compatível tem de passar pela entrada — as apps integradas da TV não sincronizam. Para ver Netflix com os LED sincronizados, reproduza através de um dispositivo HDMI como uma Xbox ou um Fire Stick.

Soluções rápidas, por ordem:

Desative a taxa de atualização variável (VRR) na Xbox ou PS5

Desative o VRR na TV

Desative o “Input Signal Plus” nas definições da TV

Desative o modo de jogo da TV

Desative o upscaling 4K

Limite a saída da TV a 4K · 60Hz

Se nada disto resultar, contacte o suporte.

A brand-new Fancy Sync Box is ready to be discovered automatically. You should not need to reset a brand-new box before the first pairing attempt. Start with these checks and reset the box only if it does not appear or an earlier setup attempt failed. Before you start:

Make sure the Fancy Sync Box is powered on and the LED strip is firmly connected to the LED STRIP port.
Connect your phone to a 2.4 GHz Wi-Fi network. Your Fancy Sync Box will not pair if your phone is not connected to a 2.4 GHz Wi-Fi network. How Do I Check Whether My Wi-Fi Is 2.4 GHz?
On iPhone, switch on Bluetooth and allow Local Network access. On Android, allow Nearby devices/Bluetooth and Location if requested.
Keep the phone, router and Fancy Sync Box close together and confirm the current, case-sensitive Wi-Fi password.

01 Add New BoxOpen Fancyleds, sign in, tap the blue +, select Add Device and choose the Fancy Sync Box when it appears. Keep the app open until setup finishes.

02 Retry PairingIf it does not connect, press and hold the Power button on top of the Fancy Sync Box for 5 seconds, release it, then return to + › Add Device.

03 Reset & RetryClose the app completely. Turn off your phone, unplug the Fancy Sync Box, then reconnect it. Turn your phone back on and open the Fancyleds app. Press and hold the Power button on top of the Fancy Sync Box for 10 seconds, then tap + › Add Device again.

04 Try Another DeviceIf needed, repeat setup once from another phone or tablet.

WiFi Indicator Meanings:

Flashing slowly — ready to connect

Flashing rapidly — connecting

Solid — connected

If setup still fails, send support the box model, phone and operating-system version, router model, app version, Virtual ID if available, and a short video of the indicator and Add Device screen. Never send passwords or verification codes.

Contact Support

A minha Fancy Sync Box não liga à app ou ao Wi-Fi?

Entrada HDMI — a PS5, Xbox, Apple TV ou um dispositivo semelhante

Saída HDMI — a TV

PS5FANCY SYNC BOXTV

Ainda precisa de ajuda?

Envie-nos a sua configuração e a equipa aponta-lhe o caminho certo.

Contacte-nos