What HDMI device are you using? (e.g., Xbox, PS5)
What is your TV model?
Could you please provide your virtual ID? You may find the Virtual ID from the App. Select the Fancy Sync Box > Tap the icon on the top right > Tap Device Information > Tap the copy button beside the Virtual ID.
Could you please send a video of the issue?

By including this information when you reach out, we can begin resolving your issue promptly:

Contact Form

My TV Is Not Syncing With My LEDs?

You are required to connect a HDMI device into the input slot on the Fancy Sync Box, please refer to page 7 of the instruction manual. This page also contains a list of compatible devices.

A compatible HDMI device is required for the syncing of the LEDs, integrated apps on the TV will not be synced. So if you would like to watch Netflix for example with synced LEDs, you will have to watch using a compatible HDMI device like an Xbox or Amazon Firestick.

You can also view the list of compatible devices on the website:
https://fancyleds.com/products/fancy-sync-box

My TV Keeps Glitching / Going Black With The Fancy Sync Box?

Try these quick troubleshooting steps

Turning the Variable Refresh Rate (VRR) setting off, in the resolution settings of your Xbox or PS5
Turning the Variable Refresh Rate (VRR) setting off on your TV, in the settings
Turning "signal input plus" off in your TV settings (if your TV supports this and the VRR fix didn't)
Turning your TV's "gaming mode" off on the TV
Turning 4K upscaling off on your TV
Making sure your TV is producing a maximum resolution of 4k 60hz

If these all fail, please contact support.

My Fancy Sync Box will not connect to the app or Wi-Fi?

Please follow these troubleshooting steps for the Fancy Sync Box:

Ensure the LED strip is properly connected to the Fancy Sync Box.
Confirm you are on a 2.4 GHz Wi-Fi network. If your modem is 5 GHz only, you can create a 2.4 GHz connection in your router settings. Assign it the same SSID (network name) as the 5 GHz band, and your device will automatically connect to the optimal frequency for its needs.
Check app permissions in your phone’s settings to ensure necessary access.
Press and hold the power button on the Fancy Sync Box for 10 seconds to reset the Wi-Fi.
Attempt to connect via the "Add Device" page in the app.
If connection issues persist, retry the steps above using a different mobile device or tablet.
Power off the Fancy Sync Box completely for 10 minutes, then power it back on and try connecting again using a new mobile device.

Important: Confirming your connection to a 2.4 GHz Wi-Fi network is crucial for setup.

How Do I Setup The Fancy Sync Box?

Please watch the youtube unboxing and setup video, follow the instructions exactly. The video demonstrates setup with a Chromecast. Setup is the exact same no matter the HDMI device.

Watch this video

My HDMI Device Only Has 1 Port, How Do I Connect It?

The Fancy Sync Box is a bridge between your compatible HDMI device and your TV / monitor screen. Your Fancy Sync Box has two HDMI ports, to which you connect your HDMI device and TV too, like so:

HDMI input slot: Your PS4 / Xbox / Apple TV etc.

HDMI output slot: Your TV / Monitor

So it looks like this, using a PS5 as an example: PS5 - Fancy Sync Box - TV

This is the only way to connect the Fancy Sync Box to your device for it to sync with the LEDs.

Please watch the youtube unboxing and setup video, and follow the instructions exactly. The video demonstrates setup with a Chromecast. Setup is the exact same no matter the HDMI device.

Watch this video

Contact Form

Please contact us using our Contact Form.

Contact Us

Please contact us using our Contact Form.

Return & Refund Policy

We are committed to ensuring your satisfaction with our products. If you experience a malfunction within the warranty period, you are entitled to a full refund. Additionally, if we are unable to deliver to your country, we will provide a full refund.

Please note that we only accept change-of-mind refunds if the item is unused and returned in its original condition within 14 days of delivery. Once an item is used, we cannot accept it for return as we do not resell second-hand items. Bundled items are not eligible for returns as they are classed as on sale. International orders may also be excluded from this return policy if there is no available return depot.

For any concerns post-purchase, including malfunctions or delivery issues, we encourage you to contact our support team through our help forms. We are here to assist with any issues that may arise.

Warranty Policy

All items in the Fancyleds line come with a one-year limited warranty from the date of purchase. This warranty includes a free replacement service for any hardware found to be defective.

If any of our products malfunction during the warranty period, we reserve the right to either replace the faulty product with the same or a functionally equivalent one or to provide credit for future product purchases at our discretion. In some cases, we may request the faulty product be returned to us to help improve our future product designs and better understand the problem. However, please note that this warranty does not cover costs related to uninstallation, reinstallation, or return shipping of the product.

Our warranty remains valid under the following conditions:

Our products have been used and installed according to the instructions provided by us.
Our products have not been exposed to improper handling, accidents, or natural disasters.
The product was purchased directly from Fancyleds or an authorized distributor.
Valid proof of purchase, such as a receipt, has been provided to us.

For any warranty claims, please provide a video showing the problem, a detailed description of the issue, and your belief about its cause. We will assess the situation and decide the next steps. As the warranty provider, Fancyleds reserves the right to determine the cause of the issue and the appropriate solution. Follow these simple steps:

Contact us via email with a video or photo of the issue.
We will assess the video or photo and may request additional information if necessary.
After conducting an investigation, we will suggest a solution to resolve the issue.

This process is considerably faster than requesting a return and assessment, typically requiring only 2 or 3 emails. Customer satisfaction is our top priority. We are reasonable and considerate in our decisions. For example, if a malfunction occurs just outside the warranty period, on day 366, we will still consider you eligible for a replacement. Please do not hesitate to contact us for assistance.

For more help and information, please use our Contact Form.

Cancellation Policy

Please be careful when placing your order. We can adjust your order if it has not been processed so please email us ASAP, however, this is not a guarantee. Once you place your order it is final, as there are transaction and tax fees associated with your order which we as the merchant bear and cannot be reimbursed for. Such fees are a product of the credit card you use, such as Mastercard, Visa, and AMEX. PayPal is also subject to fees. Processing orders automatically allows for the fastest delivery possible, which is a net benefit to our customers.

Zero Tolerance Policy

Fancyleds has implemented a Zero Tolerance Policy to ensure all staff are treated with dignity and respect. Offensive or abusive behavior towards our staff will not be tolerated under any circumstances. This includes, but is not limited to, the use of profanity, rudeness, unnecessarily personal remarks, or any other conduct that may affect the well-being of our staff.

Anyone who verbally abuses a staff member, whether in person or via email, will be warned that such behavior is unacceptable. Any further violations of this policy will result in the refusal to interact with the customer.

All instances of written abuse will be treated with the same level of severity. Any abusive correspondence received by our office will be retained for reference and may be escalated to the relevant authorities if the behavior persists.

HDMI 2.0 Fancy Sync Box

Open FSB1P2.0 Instruction Manual

HDMI 2.1 Fancy Sync Box

Open FSB1P2.1 Instruction Manual

3 HDMI 2.0 Fancy Sync Box

Open FSB3P2.0 Instruction Manual

3 HDMI 2.1 Fancy Sync Box

Open FSB3P2.1 Instruction Manual

Fancy Triangles

Open FT2.0 Instruction Manual

Synced Fancyleds

Open SF1.0 Instruction Manual

Fancy Neon

Fancy Hexagons

What are the best settings for brightness, diffusion, and speed?

For the best general all-around use of your Fancy Sync Box, we recommend the following settings:

Brightness: 100%
Diffusion Mode: Medium
Diffusion Speed: 65%

The diffusion mode adjusts the number of colors detected per side. Low allows 1 color per side on your TV, medium allows 3 to 5 colors per side, and high permits as many colors as the LED strip allows per side (based on your TV). Diffusion speed determines how quickly the LEDs transition from a color to off when no color can be produced. For example, if the diffusion speed is set to 100% and a torch is turned off, the LEDs will turn off instantly. If the diffusion speed is set to 50%, there will be a slight delay in the transition, reducing flickering and providing a smoother transition.

What is RGBW?

RGBW(Red, Green, Blue, White) LED strips add a dedicated white LED, allowing for more accurate white tones and a broader range of colors compared to RGB strips.

What is RGB?

RGB(Red, Green, Blue) LED strips use three colors to create a wide spectrum of colors by blending different intensities of red, green, and blue light.

Is there ARC and eARC compatibility?

ARC is fully compatible with all Fancy Sync Box models, enabling Dolby Atmos support. The Fancy Sync Box also works with eARC ports on your TV by maintaining separate connections. For example:

HDMI Device > Fancy Sync Box > TV
Soundbar > TV eARC port

All sound from your HDMI devices will be routed to your soundbar.

See AVR and soundbar setup diagrams.

AVR and Soundbar Setups

Please refer to our setup options and diagrams for AVRs and soundbars in their recommended layouts.

I have not received my order confirmation emails?

Please check your junk mail folder. SMS and email confirmations are sent at every step of the way, specifically:

When you make the initial purchase
When your order has been processed with a tracking number
When your order is about to be delivered
When your order has been delivered

Please note that tracking numbers are sent after 1-3 business days. Business days are weekdays, not weekends or public holidays.

What devices are compatible with the Fancy Sync Box?

A HDMI device is required for the LED syncing. Almost all HDMI devices are compatible, including:

PS5 / PS4 / PS4 Pro
Xbox Series X & S / Xbox One X & S
Nintendo Switch
Apple TV (All generations)
Amazon Fire Stick 4K / Fire TV Stick Lite
Google Chromecast 4K
Roku Stick / 4K Stick
NVIDIA Shield TV / Pro
Xiaomi TV Stick 4K

How do I setup the Fancy Sync Box?

Please watch the setup video and follow the instructions carefully.

Watch here.

My HDMI device only has 1 port, how do I connect it?

The Fancy Sync Box serves as a bridge between your compatible HDMI device and your TV or monitor. It features two HDMI ports for connecting your devices:

HDMI input slot: Connect your PS5, Xbox, Apple TV, or similar device.
HDMI output slot: Connect your TV or monitor.

For instance, with a PS5, the connection setup would be:

PS5 → Fancy Sync Box → TV

This configuration ensures proper syncing with the LEDs.

Watch the setup tutorial.

My order has been lost or stolen?

Whether or not you selected ParcelSafe Cover at checkout will affect your eligibility to make a claim for a lost or stolen parcel. If you did not opt for ParcelSafe Cover, you might not be eligible for a replacement or refund. We recommend checking any security camera footage at the time of delivery and providing this to your local police department.

For more details regarding ParcelSafe Cover, please visit the Shopping with Fancyleds page. If you have Package Protection, please contact us for assistance.

Does the Fancy Sync Box work with sound while the TV is off?

The Fancy Sync Box will function with the TV turned off, but only the sound mode and scene mode will be available.

What's the best sync box for me?

Step 1: Find your TV model/serial number. This information is usually located on a label on the back of your TV or in the TV manual. Your TV model will often contain your TV size, so you will know which size Fancy Sync Box to select.

Step 2: Once you have your TV model/serial number, look up your TV's refresh rate and resolution. For example, you can search "LG UQ80 75 refresh rate & resolution."

Step 3: Note that the sync box is designed for TVs with a size ratio of 16:9 or 16:10. Refer to the chart below to determine if your TV has a 16:9 or 16:10 ratio.

Step 4: Take note of your TV's size, refresh rate, and resolution, and head over to the comparison chart to compare HDMI sync boxes.

HDMI Device:

The final step is to ensure that you have a compatible HDMI device. An HDMI device is required for LED syncing. If your device is not listed among the compatible HDMI devices below, please contact support. Windows PC compatibility may vary by user. Most HDMI devices are compatible, including:

PS5 / PS4 / PS4 Pro
Xbox Series X & S / Xbox One X & S
Nintendo Switch
Apple TV (All generations)
Amazon Fire Stick 4K / Fire TV Stick Lite
Google Chromecast 4K
Roku Stick / 4K Stick
NVIDIA Shield TV / Pro
Xiaomi TV Stick 4K

Delivery & Tracking Issues

Please note that if your order status shows as 'On its Way', 'Awaiting Item' or 'Sender has despatched item', it is in transit and on track for delivery. The tracking link will update accordingly, and there is no cause for concern.

Our delivery times are approximate. We aim to process all orders within 1–3 business days after they are placed. Once processed, orders are sent to our distribution centers and usually ship the next business day.

If your tracking link isn’t working, track your order directly: Track Order
If it’s been 5+ business days since the expected ETA, contact us to investigate further: Contact Us
For related topics, see our delivery and tracking FAQ: Shipping & Delivery FAQ

What Are The Delivery Times?

To find delivery information and check if you can purchase from your country, visit our Delivery Information page and use our Location Checker tool.

I Have Not Received My Order Confirmation Emails?

Please check your junk mail folder.

SMS and Email confirmations are sent at every step of the way. Specifically;

When you make the initial purchase
When your order has been processed with a tracking number.
When your order is about to be delivered
When your order has been delivered.

Please note tracking numbers are sent after 1-3 business days. Business days are weekdays, not weekends or public holidays.

Thank you for your patience!

Has My Delivery Been Delayed?

If your order has exceeded the estimated processing and shipping times, please first ensure you have calculated the duration in business days, excluding weekends and public holidays.

Occasionally, delays do occur, so we appreciate your patience. If it has been more than three business days past the expected delivery date, please contact us.

Is This Product Available for Purchase in My Country?

To find delivery information and check if you can purchase from your country, visit our Delivery Information page and use our Location Checker tool.

My Order Has Been Lost Or Stolen?

Depending on whether you chose ParcelSafe Cover at checkout, your ability to claim for a lost or stolen parcel will vary.

If you did not select ParcelSafe Cover, you might not be eligible for a replacement or refund.

We recommend checking any security camera footage at the time of delivery and sharing it with your local police department. For more details on ParcelSafe Cover, please visit the Shopping with Fancyleds page. If you have Package Protection, please contact us.

How Do I Track My Order?

You can track your order by visiting this link: Order Tracking.

What are the Delivery Costs?

Delivery costs vary based on your location and the shipping method selected. Please refer to our Delivery Information page for detailed rates and options tailored to your region.

Video Tutorial

Please watch this tutorial for the setup of the Fancy Sync Box.

Instructions

See all our Instruction Manuals.

Is there ARC and eARC compatibility?

ARC is fully compatible with all Fancy Sync Box models, enabling Dolby Atmos support. The Fancy Sync Box also works with eARC ports on your TV by maintaining separate connections. For example:

HDMI Device > Fancy Sync Box > TV
Soundbar > TV eARC port

All sound from your HDMI devices will be routed to your soundbar.

Dolby Atmos: Digital Plus and TrueHD

Dolby Atmos delivers immersive 3D sound by enabling audio to move dynamically across channels, including overhead, for a richer experience. It is delivered through Dolby Digital Plus or Dolby TrueHD, depending on the source.

Dolby Digital Plus is a lossy codec, commonly used in streaming platforms like Netflix and Disney+, due to its efficient compression, which allows high-quality audio over limited bandwidth. Dolby TrueHD is a lossless codec, primarily found on Blu-ray discs, delivering higher fidelity. TrueHD is not supported by the Fancy Sync Boxes.

However, Dolby Digital Plus is used by streaming platforms like Netflix, Prime Video, and Disney+ and is the standard for most setups, while Dolby TrueHD is reserved for Blu-ray discs or Plex. As a result, the majority of users rely on Digital Plus and do not use TrueHD in their current setups.

Recommended AVR or Soundbar Setups

AVRs and soundbars are generally supported for use with our system; however, we have not tested compatibility with all models. Below, we outline the standard setup without an AVR or soundbar, followed by the recommended setups and two additional configurations that include a soundbar or AVR. We recommend using Option 1 or Option 2, as these setups are the most effective and work seamlessly. Option 3 and Option 4 are possible setup configurations, however, they have not been fully tested with all AVRs or soundbars to guarantee 100% compatibility.

Delivery Times

Please note that delivery times are approximate. We aim to process all orders within 1–3 business days after they are placed. Once processed, orders are sent to our distribution centers for packing and shipping. Generally, they are shipped on the next business day following processing.