My Fancy Sync Box Won’t Connect To The App Or Wi-Fi?

A brand-new Fancy Sync Box is ready to be discovered automatically. You should not need to reset a brand-new box before the first pairing attempt. Start with these checks and reset the box only if it does not appear or an earlier setup attempt failed. Before you start: Make sure the Fancy Sync Box is powered on and the LED strip is firmly connected to the LED STRIP port.Connect your phone to a 2.4 GHz Wi-Fi network. Your Fancy Sync Box will not pair if your phone is not connected to a 2.4 GHz Wi-Fi network. How Do I Check Whether My Wi-Fi Is 2.4 GHz?On iPhone, switch on Bluetooth and allow Local Network access. On Android, allow Nearby devices/Bluetooth and Location if requested.Keep the phone, router and Fancy Sync Box close together and confirm the current, case-sensitive Wi-Fi password.

Troubleshooting

Send these details with your message so support can resolve it fast:

The HDMI device in use — e.g. Xbox, PS5

The TV model

The Virtual ID — App › Sync Box › Device Information

A short video of the issue

Contact Form

A compatible HDMI device must run through the input slot — integrated TV apps will not sync. To watch Netflix with synced LEDs, play it through an HDMI device like an Xbox or Fire Stick.

Quick fixes, in order:

Turn Variable Refresh Rate (VRR) off on the Xbox or PS5

Turn VRR off on the TV

Turn “Input Signal Plus” off in the TV settings

Turn the TV’s gaming mode off

Turn 4K upscaling off

Cap the TV output at 4K · 60Hz

If these all fail, contact support.

A brand-new Fancy Sync Box is ready to be discovered automatically. You should not need to reset a brand-new box before the first pairing attempt. Start with these checks and reset the box only if it does not appear or an earlier setup attempt failed. Before you start:

Make sure the Fancy Sync Box is powered on and the LED strip is firmly connected to the LED STRIP port.
Connect your phone to a 2.4 GHz Wi-Fi network. Your Fancy Sync Box will not pair if your phone is not connected to a 2.4 GHz Wi-Fi network. How Do I Check Whether My Wi-Fi Is 2.4 GHz?
On iPhone, switch on Bluetooth and allow Local Network access. On Android, allow Nearby devices/Bluetooth and Location if requested.
Keep the phone, router and Fancy Sync Box close together and confirm the current, case-sensitive Wi-Fi password.

01 Add New BoxOpen Fancyleds, sign in, tap the blue +, select Add Device and choose the Fancy Sync Box when it appears. Keep the app open until setup finishes.

02 Retry PairingIf it does not connect, press and hold the Power button on top of the Fancy Sync Box for 5 seconds, release it, then return to + › Add Device.

03 Reset & RetryClose the app completely. Turn off your phone, unplug the Fancy Sync Box, then reconnect it. Turn your phone back on and open the Fancyleds app. Press and hold the Power button on top of the Fancy Sync Box for 10 seconds, then tap + › Add Device again.

04 Try Another DeviceIf needed, repeat setup once from another phone or tablet.

WiFi Indicator Meanings:

Flashing slowly — ready to connect

Flashing rapidly — connecting

Solid — connected

If setup still fails, send support the box model, phone and operating-system version, router model, app version, Virtual ID if available, and a short video of the indicator and Add Device screen. Never send passwords or verification codes.

Contact Support

My Fancy Sync Box Won’t Connect To The App Or Wi-Fi?

HDMI input — the PS5, Xbox, Apple TV or similar device

HDMI output — the TV

PS5FANCY SYNC BOXTV

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Troubleshooting

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